If a customer is unable to see Manage Downline section on web site or is experiencing an issue with information displayed try the below steps prior to escalating a trouble ticket.

In CIS - Account Management screen
1. remove information in Foreign Key: field and save the change
2. Re populate information in Foreign Key: field and save the change.

If this does not resolve the issue escalate a trouble ticket (be sure this brand does have the "Manage Downline" feature)

Enjoy!......see more.......
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When creating a ticket for blocked email, please make the description:

Domain - blocked email

Domain = the domain currently blocking us.

I have posted copies of this weeks and next weeks schedule on the call center web site in the HR section under "Schedules" and "Labor Day Schedules"

I will be on call this weekend so if you encounter issues the Senior Customer Care Specialist can contact me via Kate.

Just a reminder, we'll be back on the standard Business Casual Dress Code tomorrow, 8/30/06.

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This process is being given to IBO's at several FED events
If a customer calls up regarding Retail sign up
Verify the group customer to which the customer belongs to is allowed to offer retail accounts.

Offer to call the client and sign them up.
1. Create a TT with clients name and several contact numbers
2. Contact client and provision account
3. Email customer (using TT) to advise clients account was provisioned.

Please remember to remind the IBO that the brand pays the commission on these retail account on a quarterly basis. If you have any questions please ask a Supervisor.

Please use web site https://signup.univera.emissaryonline.com/ not CIS to provision new Univera accounts

Univera new members will need their Associate number and their Oasis office password.
If they do not know or remember their password, then send the customer to http://oasisoffice.com to have the password sent by email.

Finally, Univera has a special feature called Manage Downline Contacts, like Britt. Any Associate with a downline subscriber has this feature.

There are new Failed CC Assignments, due Sep 1st.

Bad news: Back to two calls
Good News: There aren't very many accounts to call

Please remember, I need the dollar amounts still owed and the dollar amounts that have been paid, if any, clearly printed on the assignments.

Thanks!

If anyone calls in complaining that they are no longer able to sign up at communikate.ca for an account, please apologize for the inconvenience, get their name and call back number and advise them that someone will contact them. Please notify a Supervisor as soon after the call as you can. Thanks!

Today I will be distributing the last wear shorts certificates.

Beginning August 30, we will return to Business Casual dress Monday through Thursday for all employees.

Thank you for making this summer program a success and for all of your hard work.